@tsd45 Sorry for the trouble you are having upgrading to the Premium Family plan. To upgrade to Premium Family, you'll need to log into your Pandora account and visit the subscription details page. Additionally, you must be at least 21 years of age to purchase this subscription and be the primary account holder. If you're using a computer:  You'll need to make sure you're logged into your Pandora account and go to your subscription details page. Next, click on Switch Plans.  If you're using a mobile device: Go to the Pandora website. Select the menu icon (three horizontal lines) in the top left. Then tap Subscription.  From your Subscription details page select Switch Plans. Let me know if you continue to run into issues with this. ... View more