Here's the type of reply I would like to see from Pandora. "Thank you for reporting the issue. Our developers have been able to replicate the issue and isolate root cause. vX.XX of the app is slated for release withing the next 30 calendar days to resolve the issue. Be sure to update the app if you AppleTV is not already set to detect, download, and apply automatic updates." Even better. "As a token of appreciation for reporting the issue, and your patience over the last X years, we are sending you a voucher for 6 months of ad-free music." Instead, we get a bunch of polite but ultimately unhelpful posts from Pandora. In the grand scheme of things, I would settle for somebody rude that fixes the issue as compared to somebody infinitely polite that can't fix the issue and simply endlessly assures me that they're "looking into it." This has been going on now for a very long time and your users have done you a great service by reporting the problem in quite painstaking detail. To be quite honest, Pandora is not alone in this problem with customer resolution to issues. It seems to be endemic to the "app" industry as a whole. Cheerful people representing the manufacturer posting on social media, "communities", and elsewhere responding to customer issues, but ultimately no effective resolution. "Hey Steve - thanks for reaching our and reporting this issue. Have you tried rebooting? Maybe log out and log in again. Have you reached out to Apple?" Etc. I will take a gruff and surly mechanic that knows how to fix my car over a cheerful and polite 10-year old any day of the week. Even better, a cheerful and polite master mechanic. But those are exceedingly rare. The 10-year olds full of cheerful, empty promises are abundant.
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