Hi @linus1965, glad this worked out for you too! Thanks to @alaskaman77 for the workaround solution to this issue. 🎉   Happy Listening! 🎧 ... View more

Hi @WP2B Thanks for the update and glad to hear that worked! Let us know if anything changes!   Happy Listening! 🎧 ... View more

Hey @SevyV thanks for following up! I understand how this could be frustrating not being able to download stations on WiFi and I understand how data can be limited, so no pressure for you to download your offline stations using your data. However, I appreciate you providing your device details. I will pass this info along to our engineers on an open ticket we have for this issue. We appreciate your patience while we take a closer look. Thanks for your help! 🤝     ... View more

Hi @RayLomas  Could you check lock screen setting to see if your widget has music disabled? Go to Settings > Lock Screen > Widgets has Music Enabled or Disabled You should be able to adjust this setting to make sure it's disabled. Let us know how it goes! 🎧 ... View more

Hi @SevyV  Thanks for posting and sorry to hear you're having trouble getting your offline stations downloaded on your phone. It seems like you've already attempted some of our troubleshooting steps to get your offline stations, but still having no luck with getting those stations downloaded. Usually, for Pandora Plus users, Pandora will download up to three of your most-listened to stations as well as your Thumbprint Radio and make them available on your offline station list. By default, these stations will be downloaded while your device is connected to Wi-Fi, and we will never use the last 500 mb of storage on your device. If you're having trouble downloading stations through your Wi-Fi, would you mind trying downloading the offline content through your mobile data? To do so: Go to the Profile tab. Select Settings gear and then Offline. Toggle the switch next to Download over cellular to opt-in to downloading your stations using cellular data. Let us know if that works! +++ However, we do have an internal ticket with our engineers about this issue and I would like to add your device details to that ticket. Can you please share the following: Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Thanks for your help with this! ... View more

Hi RoadRunner, welcome to the Community, and thanks for posting. As a Pandora Premium listener, you can queue individual songs, albums, playlists or stations to play next. To add to your queue, either "long press" an item or tap the corresponding ellipsis and then select Add to Queue. You can view your queue from the Now Playing screen, either below track details (if you're listening to a station) or below the tracklist (if you're listening to an album or playlist). Keep in mind that if you add a station to your queue, it will play continuously until you manually move to the next item in your queue. However, it seems like you're having issues adding more content to your queue list, let's try clearing your app data to see if this will help. From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):* Open your device Settings Tap Apps Scroll down to find Pandora Select Storage On the storage details page tap Clear Data. Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can check out Google's help page for steps on how to clear space on your device. *Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know. Please note that you will be asked to log into your account after completing these steps. Let me know how it goes! 🎧 ... View more

Hi @Esayres1 👋 Welcome to the Community, thanks for posting, and sorry for any playback issues you're experiencing. It sounds like you've already performed our Chrome Troubleshooting steps, which usually helps with any playback issue, however, it seems like you're still having issues. Do you only experience this issue on your Chrome browser? If so, I suggest trying out a different web browser (eg. Firefox, Edge) to help us determine whether this is browser related.  If you're experiencing playback issues on all browsers, let's try troubleshooting your network to see if this will help: Shut down your device completely; Unplug your modem and router, wait one full minute, and then plug them back in; Wait five more minutes to allow the modem and router to fully boot back up; Turn your device back on and try Pandora again. If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube? Hope this helps and let us know how it goes! ... View more

Hi @Sage_1- 👋 Thank you for reporting this and sorry for all the issues you're experiencing. Offline Mode If you're opening Pandora and it looks like your account is always in Offline Mode, let's go ahead and try some troubleshooting to see if we can fix that. Please try the following steps from your Android mobile phone: Go to your Android Settings. Tap on Network & Internet, then tap Data Usage off and back on. Finally, ensure Mobile Data is toggled on. ++ Loading Issues  It seems like you ran through our basic troubleshooting steps by clearing your app data. I recommend running through our Advanced Troubleshooting for Android Devices if you haven't yet already. Just as a reminder, We recommend making sure the Pandora app is installed to the phone's local memory, rather than on an SD card. Widgets will disappear and become inoperable if installed to the SD card. Installing the Pandora app on an SD card causes performance issues we can't provide support for.  ++++ Album Cover Art Not Displaying As to the album cover art not displaying, we are currently aware of this issue and have an internal ticket open with our engineers. With that said, I have enabled a trace on your account and I would like to pass your experience to our engineers so that they can take a closer look at what's going on. Could you please provide the following of your device: Model: LG V40 Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: 2210.2 Is this happening only on your playlists or all across the board (stations, songs, podcasts, etc.)? Let us know how it goes and thank you for your patience in the meantime! ... View more

Hi @Crayshack, Thanks for reporting this and sharing a screenshot of what you're seeing. Let's try running through some troubleshooting steps to see if this helps with the song and station title color. Web Browser Troubleshooting: If you're using a web browser, please try out the basic troubleshooting for your specific browser. I've included links to the steps below:  Google Chrome Troubleshooting Safari Troubleshooting Microsoft Edge Troubleshooting Firefox Troubleshooting If you continue to experience issues after completing the appropriate troubleshooting steps linked above, please let me know what web browser you are using when this issue appears. Let us know how it goes! ... View more

Hi @CheriI 👋 Welcome to the Community and thank you for bringing this issue to our attention. Could you tell me a bit more about what is happening? Since you're on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? Is this happening only on your playlist or all across the board (stations, songs, podcasts, etc.)? Would you mind sending a screenshot of what you're seeing? (If you need specific instructions on how to do this just let us know) Let us know and thanks for your help with this! ... View more

Hi @Shastep 👋 Thanks for posting and being a part of the Community. I moved your original post to our Automotive space on an existing thread under iOS 16: Pandora buffers. Could you provide the following information so we can take a closer look? What is the make, model and year of your vehicle? Are you using an aftermarket stereo? If so, what is the make and model of that device? What is the make and model of your phone? Which Pandora app version are you on? (let me know if you need help finding that)? How is your smartphone connected to your car? (Bluetooth, USB, AUX) Is your vehicle equipped with Android Auto or Apple CarPlay? Have you experienced this issue only when in the car, or also when listening on your phone outside the car? Let me know. Use your mobile device only when conditions allow and as permitted by applicable law. ... View more

Hi @qlorvold Thank you for updating us, I've passed your information to an internal ticket we have open and our engineering team is investigating this issue for you. We appreciate your patience while they work on this. 🤝 ... View more

Hi @jmorrill! Thanks for sharing and sorry for any frustration this may have caused. I moved your original post to an existing thread under Incorrect Login Error After Entering Correct Info. I've gone ahead and created an email support case for you with our team. Someone will reach out to you via email to offer further assistance. Thanks for your help! 🤝 ... View more