Hi, @Twingirls. 👋 Thanks for providing your device information in your post, and for your patience. If you haven't already, I would recommend trying out these steps: iOS Troubleshooting Do you have sound if you open an app like YouTube, Netflix, or any other app that requires sound? Have you noticed any error messages? If so, what exactly does it say? Let me know how it goes and if you're still having trouble. 🎧   ... View more