@Sarahsei I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps: Troubleshooting for Android Devices If this does not resolve the issue, please send us a screenshot of the error message you're seeing. (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Thanks for working with us on this. 🤝 ... View more