Hi @vprout 👋
Thanks for posting and being part of the Community!
Music Not Playing
Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?
If you are on a computer, are you listening from:
A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?
If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.)
Watching an Ad for On-Demand Music
It looks like you're subscribed to Pandora Plus, not Premium. However, you're receiving a prompt to watch an ad because you've activated Premium access which unlocks additional Premium features like on-demand content. In the past, free listeners and Plus subscribers were only able to look for artists and tracks in order to create radio stations. Now, if you search for and select the name of an artist, track, or album, you'll be brought to a "backstage page" where you can either create a radio station OR press play. If you press play you indicate that you'd like to listen to that content right away (or "on-demand"). Since on-demand listening is a feature for Premium subscribers, you will either see an ad for Premium, or be prompted to watch a video ad to unlock Premium access. Keep in mind that upgrading to Premium or accepting Premium access is completely optional; you can close the ad and we'll create a station for you to listen to instead (if one is available). Should you decide to view the video ad and accept Premium access, rest assured that you won't be billed an additional amount for Premium; because the additional cost of these sessions is covered by the advertisement, your account will return to your Plus subscription. I hope this helps to explain. Let me know what device you're using so we can take a closer look! 🎧
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