Hi @Dale543
The Pandora account associated with your community profile is not currently upgraded to a paid subscription, and has never been upgraded in the past.
It sounds like you may have more than one Pandora account.
I've gone ahead and escalated your post to our Listener Care team for further help to locate your upgraded Pandora account. They will reach out via the email address associated with your community profile under da*****@**l.com. Please be on the look out for their reply.
Thanks for your patience in the meantime.
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