Hi @Mamaperk
Welcome to community!
I checked the account associated with your community profile and can confirm that it is currently upgraded to Premium Family.
Can you tell me more about your experience. Are you having trouble with your personal account or another account that you've sent an invitation to?
If you're having trouble, can you confirm the device you're using when you hear the ads? Is it on a mobile device, web or in-home device?
Thanks!
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