@kat-65 That sounds like a separate issue. Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device when you are unable to watch the ad? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Thanks for working with me on this. 🤝 ... View more