@Draculcrosse Sorry for the trouble you are having with your Premium Family plan. I do see you have an open case with our support team regarding this issue. To help avoid any confusion or crossed communication between multiple agents and the community, I recommend working directly with the support agent that you have been in contact with. If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist. Thanks for being a part of the Community! ... View more