Hey, @MsLynn.  I'm very sorry for the continued trouble. I definitely understand how frustrating this can be. Unfortunately, I'm not seeing that you passed along the requested information in this thread. Please see my message for the info needed to report this accurately to our engineering team.  ++ Also, could you clarify whether you're receiving an error message stating "Waiting for connection..."? Let me know, and I can pass this info along on your behalf. Thanks so much for sticking with me on this! ... View more