Hi @daisy10 Sorry for the continued trouble with shuffle on your Samsung.
I've gone ahead and merged your new message, into your existing thread from earlier. Please avoid cross-posting messages to avoid violating community guidelines.
I checked in with your support inquiry and I do see that that a support agent had reached out to you about this issue. If you're not seeing a response, be sure to check spam or junk folders.
In the meantime, I'm happy to pass this on to our engineering team for further investigation. Unfortunately, I don't believe any troubleshooting steps I could recommend would offer an immediate solution.
Could you tell me a little more about your experience so I can better report this to the appropriate teams?
From your initial post, you mention that Pandora will shuffle for 1 to 6 minutes before selecting a song. Can you let me know if app is skipping songs or buffering before finally playing, or does it appear to play, but there is no sound?
Often a picture or video of the experience can be very helpful to include in our reports.
Thanks for the additional help and patience.
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