goladay5
Underground
Created | Tier | Playlists | Stations | Thumbs | Music hours | Podcast hours |
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0/0/0 | undefined | 0 | 0 | 0 | 0 | 0 |
I see from searching hundreds of people posting with similar issues dating back years. I have various Alexa echos and echo dots throughout my house that I use to play music daily. Suddenly, in the last week, it won’t play or find almost any song or station with a voice command. I’ve also lost the ability to search specific songs through the Alexa app to play them. If I search artist and song, it only shows artists options. It USED to be (last week and before) that I’d have a 50/50 shot of searching in the Alexa app for a specific song, getting it, playing it and a station would follow. For the 50% where I couldn’t find it, I could go to the Pandora app, search it, play it, pause after a few seconds and force close Pandora app then switch back to Alexa and refresh to show the song/station I manually searched for. This no longer works either.
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Hi @goladay5! Sorry to hear that. I checked in and unfortunately, there are no updates. As a result, I'm unable to provide any additional information or a timeline as to when you can expect to see this resolved.
However, I've updated the ticket to show that you continue to experience this issue when using thumbs on Alexa. I definitely understand how frustrating this experience can be. We want all our listeners to be able to listen whenever and however they choose, so we are working as hard as we can to resolve this.
Thanks again for your patience in the meantime.
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