Hi, @Maelo. 👋
Sorry for any inconvenience this has caused. I understand how frustrating this must be.
Offline Collection:
Something to note, your offline collection will be removed if you uninstall or sign out of the Pandora app, or if you are unable to re-establish a connection with Pandora via a Wi-Fi or mobile network within 30 days. This would require you to re-download your tunes when signing back into your account from your iOS device.
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Device Details:
I'd like to share your experience with our tech team.
To help us understand the issue better, could you tell us more about your device?
Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
Carrier:
iOS version: (Settings > General > About > Version)
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
Have you encountered any other error messages? If so, what exactly does it say?
Are you manually selecting Offline Mode? Or, are you losing connection / signal and then it goes into Offline Mode?
Let me know. 🎧
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