Hi @rk51 Welcome to Pandora Community! Sorry to hear you're having trouble in your Cadillac.  I see that you've been working with a support agent via email. Normally, I would recommend continuing to work with the agent to avoid any confusion and duplicate troubleshooting.  However, I was got curious so I started my own investigation. Could you let me know, when you listen to Pandora in your Cadillac, is the Pandora app found within in the head unit?  For example, you connect your phone through USB, the Pandora app is within your Cadillac's screen, you tap it to begin, and control the station, tracks, thumbs etc? Could you share a picture of what you're seeing on your car's screen when you connect. You can include a picture directly here on community. This is best done on a mobile or web browser, you won't be able to include pictures on community through email.  Thanks for indulging me!  ... View more