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bestschot
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Re: Sony TV: Unable to enter email address to sign...

@bestschot I'm sorry to hear how long you've been dealing with this issue, and I completely understand your frustration.  Because account sign-in issues may involve sensitive account information, we're unable to troubleshoot or verify account details publicly here in the Community. To make sure you receive the appropriate assistance, I've created a new support case on your behalf and escalated this to our support team. One of our agents will review the details and reach out to assist you further with getting Pandora signed back in and working on your Sony TV. Thank you for your patience, and we appreciate you bringing this to our attention. Please keep an eye on your email for follow-up communication from our support team. ... View more
by Community Manager in Other Devices
‎06-09-2026 05:54 AM

Re: Sony TV: "Check my connection" error message

@bestschot I have passed your feedback along to the agent you were working with previously (Case #: 05773520). Moving forward, please make sure you are replying back directly to the email thread you have open with them. I will be blocking this thread from further comments as replying to our messages here on the community will not directly make it back to the agent who is assisting you. Please keep an eye out for their next email as they will be messaging you shortly Thanks for your patience. ... View more
by Community Manager in Other Devices
‎05-18-2026 12:16 PM

Re: Sony TV: "Check my connection" error message

@bestschot I have passed your feedback along to the agent you were working with previously (Case #: 05773520). Moving forward, please make sure you are replying back directly to the email thread you have open with them. I will be blocking this thread from further comments as replying to our messages here on the community will not directly make it back to the agent who is assisting you. Please keep an eye out for their next email as they will be messaging you shortly Thanks for your patience. ... View more
by Community Manager in Other Devices
‎05-18-2026 12:16 PM

Re: Android TV: Station no longer appears

I did reply, but will do so again. It is a Sony TV - XBR-55X900E 4K HDR ULTRA HD purchased in March 2017.  I like to play my Hillary Stagg station when doing my creative work. All the other thumbtacks/icons show when opening Pandora (need to clean house on some I never use). Thank you Tanner, Hope you get reply this time, James ... View more
by in Other Devices
‎08-24-2023 07:37 AM