Hi @KellyO8!
Welcome to community.
It looks like you may have reached out to our User Support team for further assistance and they've responded via email. To avoid any repetitive questions or troubleshooting steps I would recommend replying to the agents for further help.
If you're able to resolve your issue, feel free to post any support steps that you found helpful for any other user that may have a similar issue.
Thanks for posting to community
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