Bumping because this happens to me too while listening via the website. It has happened for a long time, and clearly nothing is being done about it. Look at this thread full of generic stall-for-time questions and faux-engagement with frustrated customers -- every moderator response wants technical details then nothing gets fixed, there is no follow up, they enable a 'trace' on someone's account when it is clear to everyone else the problem is with them. I am seriously raising the question: does the tech staff at Pandora not use Pandora or are they unwilling to troubleshoot this? I too am becoming so irritated I'm debating cancelling my family plan. Steps to repeat: listen to Pandora via the website, enjoy the music, BOOM, you'll experience "Something has gone wrong. We're working on this issue, and we'll have things back to normal soon." ... View more