As an update - I updated to the 2402 update that just came out but that didn't change anything unfortunately.  Pandora has offered no other support communication in the last week and I still can't use the service as paid for, so I am taking my business elsewhere.  Good luck to all the others who have the same problem.... ... View more

I finally got an email from Pandora Support later the day I posted my previous message.  @AlyssaPandora - in reply, I hope you saw my screen capture from my issue submission above.  The case number I was finally provided in the email I received was 05102020 (that should have been automatically provided upon submission). For anyone else, the support email I got was only an acknowledgement, no other suggested troubleshooting or likely assistance.  "While I don't have any further steps to provide you that I believe would help to resolve this immediately, I am happy to pass this along to our engineering team for further investigation" Unless someone from support or engineering actually reaches out to help in the next week, my subscription and all future business with Pandora will end. ... View more

@Tanner Thank you for your reply note. In reply: It has been a week and no one from Pandora support has reached out or in any way replied to my support request.  It is odd that a support request was submitted but there is no email notice of submission or way to reference the submission from accessing my account (on the app or via PC web browser.)  The support request included explicit mention of my account email address, and I verified that I have received not only notices about your community post replies but also Pandora's main account (from last years' rate increase notice).  I have likewise verified that there are not any messages that have gone to spam. Re: app-based problem submission--I didn't realize that following the help dialogue in the app took me to a mobile website instead of the app--my apologies for that point of confusion in how I submitted my first support request. Please provide any help you can.  If I don't hear from Pandora in the next 7 days with some useful technical support, I will terminate my subscription forever.  This issue continues to render Pandora's service as unusable. ... View more

I submitted using the in-app support request, including the same email used for my account (and is the same email for my paid subscription), but clearly that just gets circular filed.  I'll resubmit everything again using the link you provided (will be my 4th communication of this with Pandora...).  Thank you for you  efforts to at least provide a helpful reply. @TannerPandora -- the link you provided is just the general help page--that is not useful.  I will now attempt to search that page and its linked pages to find where I can resubmit my support ticket.  Why not just provide a direct link to where I can submit another ticket? @TannerPandora - I've resubmitted via the send email link (note that there are no relevant help page search results using the terms ticket, submit, report, problem).   Moderator Edit: Merged posts   ... View more

@TannerPandora - will someone from the engineering team reach out to me?  I do not yet have any reply to my issue submitted via application issue support.  Thank you for your clarification. ... View more

App stops playback if screen is off.  Already submitted a support request ticket but received no reply.  Posting here based on link being provided in reply to my app review noting this issue (as many have).  I sequenced through steps listed on page 1 (again) with no change.  Providing the following information as requested at the bottom of page 1: Model: Samsung S20 5G Carrier: Verizon (phone is unlocked though) Android version (Settings > About Phone): Android 13 (One UI v5.1) Pandora version: 2405.1 (reinstalled) Are you connected to Wi-Fi or cellular data when this is happening? Happens in both cases Have you identified any other patterns or notable information? Only started in last ~month for me, probably in conjunction with a software update; I have been a Pandora user and paid subscriber for years without issue, including previously with this device. Note: you may want to update your troubleshoot steps to note that you cannot add Pandora to the Never auto sleeping apps list once battery use is set to Unrestricted under Apps. ... View more