Hi @heidisnowqueen
Welcome to community!
Sorry to hear you're having trouble. I'm happy to help investigate what may be happening. I've enabled a trace on your account to help me review.
Please continue to listen to Pandora on your Sonos as you normally would. The next time you hear an ad please let me know the following:
Date
Time including time zone
The type of ad you heard, e.g. was it for a product or destination?
Thanks for your help!
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