Hey there, @Nancy815 @sublimetart.  👋 I moved your posts over to this existing thread: Direct billed: Update credit card Sorry for any trouble you've experienced. Looks like you're both upgraded directly through our website. Please use the following directions to change your billing information or subscription plan. To change your subscription from a computer: Using your computer, log in to the Pandora website. Click the icon (initial or picture) in the upper right corner > Settings > Subscription. Enter your new billing information or click Switch Plans to choose a different subscription plan. Click Save when finished and enter your current password when prompted for confirmation. To change your subscription from a mobile device: Go to the Pandora website. Select the menu icon (three horizontal lines) in the top left. Then tap Subscription. (Log in to your account if prompted.) Select Update to enter your new billing information and Save your changes. Select Switch Plans to change your subscription option and Confirm. Any changes you make to your billing information or subscription plan will take effect upon the next renewal date. ++ @sublimetart updating your payment information or upgrading your account won't cause you to lose your playlists, stations, or thumb feedback. If you have any trouble with this, our team is happy to help here: Email us Hope this information is helpful. 🎧 ... View more