About Pookergirl

Pookergirl · ‎07-24-2024

I keep trying to play a country song on Pandora and it says sorry it cannot while the content filters are turned on, what is is talking about?? It tells me this randomly and not with every song.

TannerPandora · ‎07-11-2024

Hi @Pookergirl Since you mentioned this happening with a Google Home device I've created a new post in our Other Devices Board for you. I've passed along your experience with live versions playing instead of the studio version when requesting tracks through your Google Home. Could you include one or two example tracks that may have happened recently? Thanks! I'd also recommend reporting with Google as well. If Google fails to play the correct track you can file feedback with Google by saying "OK Google, file feedback." This will send a diagnostic report to them. Thanks again!

TannerPandora · ‎05-06-2024

Hi all! Thanks for posting your experience to the community. I'm happy to pass this along to the appropriate teams for further review. Since the Pandora app is located on multiple TV and receiver devices can you please let me know the following info: Make and model of your TV? Keep in mind the app may be located on a device connected to your television like a receiver. If that's the case, please let me know the make and model of that device. Are you connected to your internet with WiFi or Ethernet? Do you have the same experience on another device like mobile or a computer? Appreciate any details you can provide. Thank you!

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