Hi Tanner - I did some digging and some thinking and some other things and solved the problem. In order for album art to be visible, a song (MP3 in my case) needs to be downloaded into the iphone Music app (via iTunes) once that is in place, the album art and other functions became visible. I had never used itunes, since I've been using Pandora for so long, so it never occurred to me to move other music files to my phone. Please share this workaround with your Engineers. I hope it helps other users in the future.
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