App not showing your account is upgraded: I know you mentioned both iPhone and Android, however I do not see your account signed into any iPhones. -- You're correct.  I didn't realize it was auto-signing into a different account (It's basically a carbon copy of stations so never noticed) Audi NMI: Do those issues occur when connected to your car via bluetooth through your Android phone? -- either, Bluetooth / USB.  I'll refer to those links for support. If so, we are currently keeping track of both of those issues here: Android: Player controls become unresponsive Android 14: Two stations / songs play simultaneously Won't start/Playback stops: Could you tell me a bit more about what is happening? When you are on a computer, are you listening from: A Mac or Windows computer? --Mac-Chrome Browser / XBox-Appication / Alexa-Application (Just confirmed all three still having the issue) Our website, or the desktop app? If you're listening from our website, what browser are you using? Is there an error message? If so, what does it say? --I don't get an error message but attached screenshot is what I see (basically the same on the Audi MMI).  Hitting play doesn't seem to start music (same with commands to Alexa).  Sometimes this resolves itself after awhile.  If I switch stations it just plays both stations, same with three stations.  It never actually updates the art or text from the first station when trying to play others. Can you provide me with a screenshot of what you're seeing? Can't find your account: Can you please send me a screenshot of this error message? --It doesn't show an error message during playback, just freezes after playing a song, but when I refresh it sends me back to login where the same credentials provoke a red error box "Incorrect Email or Password."-Another forum has recommended clearing cache and this seems to have worked. "We're having trouble playing audio on this device." Error: When that error appears, are you listening from: A Mac or Windows computer? --Mac-Chrome---- Clearing cache seems to have resolved this as well. Our website, or the desktop app? If you're listening from our website, what browser are you using? Thanks for working with me on this.   ... View more

Sure.  iPhone/Android (intermittently) - Logging out and back in and reinstalling the app is not showing that the account was upgraded (the initial issue that seemed similar to this thread topic). Audi MMI - Pandora will play multiple songs at the same time while refusing to turn off, skip, change stations. All platforms - Intermittently will not start, or playback stops at the end of each song requiring refresh/logout. Sometimes it'll say it can't find my account after already being signed in and will stop playback. [Edit:  I've never had an issue until upgrading the account the other day.  Been using it issue free for, maybe over a decade now] Actually, this is a brand new one that just happened... Moderator Edit: Merged comments ... View more

Have we figured out what the problem is and is it something I can resolve on my end without creating a ticket?  I'm having this issue in the Android app, IOS, Windows, iPad, Audi MMI (2024) and iPhone 14, ... View more