Thanks for following up with that information, @vtarchitectdk. I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps for each of your devices:   Computer: Chrome Troubleshooting   Xbox: First, if you haven't already, make sure your internet connection is working properly: Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option), and see if it works better. Try rebooting your modem and router and restarting the device. If that doesn't help, let's try uninstalling and reinstalling the Pandora app. Note: you'll need to be signed into your Xbox Live account.  Go to My games & apps from the home screen and highlight Pandora from the list of apps. Press the menu button on your controller. Select Uninstall. Choose Uninstall all to confirm that you want to uninstall the app. Then, reinstall the app: From Xbox's Home, go to Store and either select Browse apps > Popular music apps or search for Pandora to download the app. When the download is complete, you can find Pandora again in the My games & apps section.   Alexa: This issue is usually specific to the network you're using to access Pandora, so let's start by rebooting your modem and router. If you're still having the same problem, then please try the following steps: Check to see if there are any updates available for your Alexa and Pandora apps. Update both as necessary. Restart your Alexa device by unplugging the power source and plugging it back in. Try unlinking and relinking your Pandora account via the Alexa app. Let me know if this helps.   Audi: Troubleshooting for Android Devices (Since you are plugging in/connecting via Bluetooth to your car, you will need to run through troubleshooting steps specific for your phone) Thanks again for working with me on this. ... View more