@Chrissydecky Please use the following steps to activate your in-home device: Launch the Pandora application. Select New User. An activation page will appear with a code - leave this code up on the device screen as you continue. From the web, visit www.pandora.com/bose and enter the activation code there. Or, from a mobile device, open the Pandora app and go to Settings, then tap Device Activation and enter the code. Finally, select Continue on the in-home device. Hope that helps! ... View more