Additional insights (I keep screwing with things). I no longer believe that Pandora has anything to do with fixing this issue. My XC90 has the ability to connect to an internet source that is not the onboard modem. I fired up my mobile hotspot and connected my vehicle to my phone for internet access and Pandora works flawlessly. Switching back to onboard modem (while Pandora is playing) will play as long as the amount of data the buffer holds and then its back to "Connecting..." and no music, but album art is available.  What I've learned is that "Premium" data streaming gets blocked if a data subscription isn't purchased by the time the AT&T Free Trial ends (3-6 months depending). After that, you are still able to access the internet for what is essentially free internet for things like Weather, Traffic updates, Google Search, but anything with higher bitrates are blocked: Pandora and TuneIn radio. I do not have a Spotify account to test that one, but reading on some forums that service is not included in Blocked Data, but you also have to subscribe to Spotify to use it in the Volvo unlike Pandora where you can stream for free (with ads).  So, I haven't fully figured out who to speak to sort this out, but Volvo On Call (VOC) is going to be my first attempt. It's also worth noting that these vehicles have 2 SIM cards: One for VOC and OTA updates (factory sealed in a module) and the other Sim card in a owner accessible location (Mine is AT&T).  Another observation that makes me think this is right is that when I attempted using T-Mobile for vehicle data, Pandora worked for about 1/2 day until the SIM was kicked off the network because they arent allowed to work in anything besides VW and BMW. I'll update as I learn more. Happy Holidays! ... View more

Wondering if this has anything to do with the rollout of the Google system (Android Auto) versus Sensus Connect and maybe the way the data feed is being processed. Is Pandora aware there are now two different infotainment systems in the post 2018 vehicles? Anyone reading this have a 2022+ with the same issue? ... View more

No difference on my end. Some further observations: My account loads. I can see all my stations and change between stations When selecting a station, initially, I only see "Connecting....", but if I select "Now Playing from the menu on the left, the window expands and I see generic "Pandora" album art and the Play button is available. Hit that Play button and song loads onto the screen along with Album art, and Thumb Up / Thumb Down history. The song length displays as well, but they song never starts playing.  Hitting the Play button again goes back to the generic Pandora album art and an available play button. Hitting the Play button AGAIN, goes back to the previously loaded song that still does not play.  I am able to skip to another song, which does not play and can repeat all the previous steps above with generic album art.  I can hit my skip limit if I keep skipping (6 songs / hour ) I can switch to a different station and repeat everything above.  This was attempted on Low / High quality Stream as well as with and without "explicit content" allowed. Let me know if you'd like pictures please. ... View more

Hello to all. Adding my name to the list. Im coming from a 2016 XC90 to a 2020 XC90. The 2016 also had phantom Pandora issues that would come and go and eventually resolve themselves. Dealt with that for all 4 years we owned that vehicle. Looking forward to having to fight with this one as well [insert sarcasm]. All jokes aside, I did have Pandora working in the XC90 for about 3-4 hours after discovering a connectivity issue with T-Mobile data plan (different story, but TLDR, T-Mobile doesnt support data plans for Volvo, so don't waste your time). But, when they "fixed" the account, the onboard weather app received data AND Pandora started to play. The next day when the data acct was kicked off the network again, I lost Pandora. Back on AT&T and have weather, but still no Pandora. Currently using Android Auto as a workaround, but detest having my phone physically connected to the vehicle.  @TannerPandora would like to try to disassociate my acct to Volvo as well and see if that works for me. LMK when you've effected this change. thank you!! FYSA, you might see 2 different Volvos because we traded in the 2016 about 3 weeks ago. ... View more

Confirmed still working perfectly after several weeks. Thank you to you and the Engineers! ... View more

Update 5/5/2020: Today I have the message on my Volvo display "Pandora not available in your region". I'm in South Carolina, USA. ... View more

Another victim here. Service has been out about 3 weeks. I took the car to the Dealer (still under warranty) and they replaced the Telematics unit. No change for Pandora. Stations load, but I usually get the message "Nothing To Play" after selecting a station. Incidentally, my Web Browser also does not work, but I do have internet (4G now I think according to screen icon). Seems like it's definitely a Pandora issue and not Volvo or AT&T. Add me to the list please. Pandora is pretty much the only thing we use on the infotainment system.  2016 Volvo XC60 ... View more