Thanks for providing those details, @Hiscombatwife.
I'm happy to clarify about the sessions and help troubleshoot.
Complimentary Premium Sessions:
Complimentary sessions are not considered a "trial", it's more of a session where you can watch an advertisement in order to listen to an album, playlist, or song on-demand. We do offer longer trials (30-day, 60-day, etc).
If you're listening to an album with a free Pandora account, you're enabling a complimentary session of Premium.
To start a new session, simply search our library from your computer or mobile device for a song or album, and click play. If you are eligible for a free session of Pandora Premium, clicking play will trigger a short advertisement, after which you can enjoy your on-demand content (album, playlist, or song).
Duration of Complimentary Premium Sessions:
We're actively testing the length of these sessions to provide the best listening experience for everyone. As a result, the average length and availability of your complimentary session may fluctuate. We'll automatically save your on-demand music collection for your next Premium experience.
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Trouble Listening:
Would you mind trying out these steps?
Let me know if this helps with the issue you're experiencing. 🎧
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