Hey, @Atown1123. 👋 Sorry to hear that you're encountering this issue. Sounds like you're run through all of the troubleshooting steps listed here already. Mind sharing more info? Are there any error messages? If so, what exactly does it say? Are you in offline mode when this happens?  Also, are you connected to any devices (watch, headphones, etc)? Let me know. 📲 ... View more