@bsfaison10 For future reference, in order for our support team to reach out to you, you would first need to submit a message to them through our contact form here. I took a look, and I do not see any messages from you yet. I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more