Hi @jeffinjonestown, sorry to hear those steps didn't help. It looks like you contacted us through email  too. The agent that is attending you will follow up with you, please check your inbox for his reply. I would also recommend you to share with them the following information: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Thanks for your patience in the meantime! ... View more