@Diane1947 I'd be happy to help with any questions you have, but I will need additional information to do so. Can you explain your issue a bit further? Is there an error message on your iPad? If so, what does it say? Are you having trouble signing in on your iPad because you don't remember your email or password? The more details you're able to provide, the better equipped I'll be to help. I look forward to hearing back. ... View more