Hi @Sweetpee  Thanks for the follow up.  I'll have to do a little digging to see what may be happening. In the meantime, to help get you set up, I recommend creating the free account from the Pandora registration page on a web browser. It may be a bit easier from here.  Once you've created the free account, let me know and I can help add it to your Family Plan. Let me know how it goes.  ... View more