Hi, @syndythrash. 👋 Sorry to hear that you've had some trouble with your family plan. I do see that you were able to create an email support case. One of our agents has followed up with you via email. If you don't see their response yet, please check your spam / junk email folder to make sure it didn't end up there. 📬 Thanks for your patience during this process. 🎧 ... View more