Hi @gretchenshipp , welcome to the Pandora Community! Sorry to hear that you have trouble with your app. Can you tell me a bit more about what is happening? Is this particular issue happening on a computer, on another device, or across all platforms? If it's happening on a computer: Are you listening from: A Mac or Windows computer? Is there an error message? If yes, what exactly does it say? If not, tell me exactly what you see when you go to https://www.pandora.com If it's happening on a device: What is the make and model (and carrier, if applicable)? What happens when you open Pandora? Is there an error message besides the "buffering" messages? If yes, what exactly does it say? Let me know. ... View more