Hi, @Frogware5. 👋 Thanks for posting about your experience. It sounds like there may be unauthorized access to your account. We have this helpful thread about How to sign out of all devices. Would you like help resetting your password and removing any unknown devices? Please let me know in your next response. Troubleshooting: We don't offer music videos within the Pandora app and service. In the meantime, what is the make and model of your device? Can you describe what happens when content won’t play?  Any error messages or specific features that aren’t working as expected? That will help us troubleshoot more effectively. 🎧 ... View more