@Otienooduor Welcome to Community! Could you tell me a bit more about what you're experiencing? Are you listening on a computer or on a device?  1. If you are on a computer, are you listening from: * A Mac or Windows computer? * Our website, or the desktop app? If you're listening from the website, what browser are you using? * If you are on a device, what is the make and model? Looking forward to your reply. ... View more