Hi @Is3, welcome to the Pandora community! Sorry to hear that you are having issues getting back into your account on your new phone. If you're attempting to activate Pandora on your mobile device, you can do it by signing into the app with your Pandora account email address and password. It sounds though like you are having trouble with this process so I have created a case with our support team so they can help you directly. They will be contacting you through email so you can get a more personalized help. Please keep an eye on the inbox from the email address linked to your Pandora profile. Let me know if you run into any trouble with this! ... View more