@DarlingJun16 Sorry for the delay in our reply. To clarify, are you still experiencing issues with this? If so, could you tell me a bit more about what is happening? If you are on a computer, are you listening from: A Mac or Windows computer? What browser are you using in addition to the Desktop App? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thank you for working with me on this. ... View more