@TOMMURPHY Nice to see you around the community. Please have her sign out of Pandora prior to clicking on the link to join the plan. Once she is signed out of the website, have her click on the link and it should then prompt her to sign in using her own credentials. In the meantime, I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience! ... View more