Hi @anibarrohunt2 , welcome to the Pandora Community! To keep things tidy I moved your post to the correct space for this: Subscriptions. That said, as @MOHLovesAlaska explained, while Pandora does not offer phone support, there are a number of other ways you can contact us with any questions you have: Via email: you can create a message through our help center to contact the Pandora Care team. Live chat: you do have the option to live chat with someone from the Pandora Care team which can be initiated through the help center. Via social media: Reach out to us through Facebook Messenger or @PandoraSupport on X (formerly Twitter). Via the community: We are always happy to try and answer any questions here as well - you can create a new post, or find an existing post to comment on if it is related to what you are asking. In the meantime, I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience! ... View more