Thanks for following up, @aidaveyrox. In order to look into this further, I am going to need a little more information from you. Can you please send me a screenshot of the error message? (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Also, what is the make and model of the device you are using? Let me know. ... View more