coltonmagan
Local Performer
Created | Tier | Playlists | Stations | Thumbs | Music hours | Podcast hours |
---|---|---|---|---|---|---|
2/16/2017 | FREE | 22 | 36 | 2033 | 2023 | 0 |
@coltonmagan I moved your post over to the iOS space.
Is it possible that this might be occurring because there is not enough storage on your device? Pandora will never use the last 500MB of storage on your device, so we will only download as many stations as we can before we hit that limit. If it doesn't appear to be storage related, I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.
To do that from a mobile device:
Tap the Profile tab and then the Settings gear in the top right corner.
Toggle Offline Mode off, and confirm that you'd like to remove the content from your device.
Toggle Offline Mode on again, to reset the download process.
Keep the Pandora app in the foreground of your device while your offline stations re-download.
If you continue to have trouble, please send over a screenshot showing the status of the downloads:
Tap the Profile tab and then the Settings gear in the top right corner.
Next select Offline. You should now be able to view a progress bar indicating the current download status.
Take a screenshot of what you see here and attach it to your direct reply to this email.
Let me know how it goes.
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@coltonmagan Thanks for following up.
I'd recommend signing out of the app and signing back in, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes. If you continue to have trouble, check the download icon for the content you are attempting to download. The two rotating arrows indicate that the content is still in the download process and the highlighted downward pointing arrow means the content has successfully downloaded. If the icon is not highlighted, try downloading the content again and keep the app in the foreground while your offline music downloads. Keep in mind that stations and large playlists take a longer time to download. Lastly, if you are having trouble downloading stations, please try downloading a single track for offline listening to see if that works.
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