Hi @20ethanweixel, thanks for posting to community. Sorry to hear this is happening.
I’ve asked our User Support team to enable a trace on your account to help us better understand what’s happening.
Can you do me a favor and please replicate the message on your Thumbprint Radio while this trace is enabled, and can you take a screenshot of the message that pops up. I'd like to share this with our engineering team.
Thanks for the help!
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