Hi @cschfr21  Welcome to community!  I’m sorry to hear you’re running into trouble with upgrading on web. I can see that you’ve already connected with our support team and that your case is currently under investigation. They’re best equipped to take a closer look at what’s going on here. We appreciate your patience while this is being looked into. They’ll follow up with you as soon as they have more information to share, thanks again for bearing with us in the meantime. ... View more