Hi @Jackmcd  Welcome to the community, and thanks for taking the time to share what’s going on. I saw your post on an older thread and went ahead and created a new one for you. While the experience sounds similar, that thread is from 2022, and issues that appear the same can sometimes have different causes. I’m sorry to hear about the volume issue. To help narrow things down, could you let me know how your phone is connected to your RAV4? For example: Bluetooth USB connection Apple CarPlay In the meantime, I’ve enabled a trace on your account to help us take a closer look. For this to capture fresh data, please uninstall and reinstall the Pandora app on your phone, then use it as you normally would in your car. One quick note, since the community is a public forum, please avoid sharing personal information like your email address in your replies. You may receive email notifications about your posts, but all communication here remains public and viewable to others. If you’d prefer to continue troubleshooting over email instead, I’m happy to create a support case so a member of our Care Team can follow up with you directly through email.  Thanks for the help! ... View more