@Failla Sorry for the trouble you are having upgrading to the Premium Family plan. I'm showing the account associated with your community profile is still upgraded through Google Play. Since it sounds like you may have also already paid for a Premium Family plan, I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more