@christaff I can definitely understand how frustrating it would be to suddenly hear ads after enjoying your Pandora subscription for so many years. I'm sorry for the confusion and appreciate you bringing this to our attention.
It looks like your subscription may have expired and your account reverted to the free, ad-supported service. To make sure we get to the bottom of what happened, I've created a ticket with our support team for you.
One of our agents will be reaching out to you privately via email to investigate this further, so please keep an eye on your inbox (and your spam/junk folder, just in case).
For future reference, there are several ways to get in touch with us if you ever need assistance:
Via email: you can create a message through our help center to contact the Pandora Care team.
Live chat: you do have the option to live chat with someone from the Pandora Care team which can be initiated through the help center.
Via social media: Reach out to us through Facebook Messenger or @PandoraSupport on X (formerly Twitter).
Via the community: We are always happy to try and answer any questions here as well - you can create a new post, or find an existing post to comment on if it is related to what you are asking.
Thank you for your patience in the meantime!
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