Hi @Rhusse111
Welcome to community!
The original issue was on Sony's side and they pushed out a fix to all affected devices. However, this was some time ago. If you've recently run into a similar issue, it may be something new.
I'm happy to let our engineering team know. Can you let me know the the year and model of your Sony TV. Also, if you're receiving an error message, could you please include a picture.
You can include a picture here directly on community. The best way to do this is on a mobile or web browser. You won't be able to include photos through the email notification.
Thanks for the help!
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