Hi @timandvic2016  Welcome to Pandora Community! 👋 First, I’m very sorry for the long delay in getting back to you, and I really appreciate your patience. Thanks so much for taking the time to share such a detailed description of what you’re experiencing and everything you’ve already tried. You’ve already covered the troubleshooting I would have recommended, so I don’t want to put you through any additional steps right now. I’ve gone ahead and shared the details you provided with our engineering teams for further review and investigation. Thanks again for your patience and for documenting everything so thoroughly. We really appreciate it! ... View more